Privacy Policy

Last updated: 23 October 2026

1. Who we are

This website is run by Belisama Exterior Cleaning ("we", "us", "our"), Michael Fendle, trading as Belisama Exterior Cleaning

You can contact us at info@belisamaexteriorcleaning.co.uk

We are the "data controller" for the personal information described in this policy, which means we decide how and why it is used. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

  • When you contact us or request a quote: your name, email address, phone number, property address, the work you need, and any photos or messages you send us.

  • When you become a customer: details of the job, the price, payment details and any correspondence about the work.

  • When you use our website: technical information such as your IP address, browser type, device and the pages you visit, collected through cookies and similar technologies (see section 7).

  • When you message us on social media: your name or username and the contents of your message, if you contact us through Facebook, Instagram or TikTok.

We do not knowingly collect information about children, and we do not ask for sensitive personal information such as health or ethnicity.

3. How we use your information and our lawful reasons

What we use it for Our lawful basis Replying to your enquiry and giving you a quote Taking steps at your request before entering into a contract Carrying out the work, arranging visits and taking payment Performing our contract with you Keeping accounting and tax records Legal obligation Keeping our website secure and working properly Legitimate interests Understanding how our website is used and improving it Consent (where cookies require it) or legitimate interests Asking for a review or sending you details of our services Legitimate interests, or your consent where required

We will not use your details for marketing to people who have not asked to hear from us, and you can opt out of any marketing at any time.

4. Who we share your information with

We do not sell your personal information. We only share it with people who help us run the business, and only as far as needed:

  • Website and hosting providers, such as Hostinger, who store our website and any messages sent through it.

  • Payment and accounting providers, such as our bank, card payment provider or accounting software.

  • Analytics and advertising providers, such as Google, if we use them (see section 7).

  • Professional advisers, such as accountants or insurers, where necessary.

  • Authorities, such as HMRC or the police, where the law requires it.

Some of these providers may process data outside the UK. Where they do, we rely on safeguards such as the UK's approved international transfer rules.

5. How long we keep your information

  • Enquiries that do not become jobs: up to 12 months, then deleted.

  • Customer job records and correspondence: up to 6 years after the job, so we can deal with any complaints or insurance matters.

  • Invoices and accounting records: at least 6 years, as required by HMRC.

  • Photos of your property: deleted when no longer needed, unless you agree that we can use them to show our work (see section 6).

6. Photos of our work

We may take before and after photos of jobs to show our standards on our website and social media. We will not publish photos that show your full address, your car registration, or any people, and we will ask your permission before sharing images of your property. You can ask us to remove a photo at any time.

7. Cookies

Our website uses cookies, which are small files stored on your device. We use:

  • Essential cookies, which make the website work, such as keeping the contact form secure.

  • Analytics cookies [if you use Google Analytics, Hostinger analytics or similar], which tell us how many people visit and which pages they view. We only set these if you accept them.

  • Marketing cookies [only if you use Meta Pixel, Google Ads or similar], which help show our ads to people who have visited the site. We only set these if you accept them.

You can choose which non-essential cookies to accept in the cookie banner, and you can also block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.

8. Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct anything that is wrong or incomplete

  • ask us to delete your information in certain situations

  • ask us to restrict how we use your information

  • object to us using your information, including for marketing

  • ask us to give you your information in a portable format

  • withdraw your consent at any time, where we rely on it

To use any of these rights, contact us using the details in section 1. We will reply within one month. We may need to check your identity first.

9. Keeping your information secure

We take sensible steps to protect your information, including using secure website hosting, password-protecting our devices and accounts, and only letting people who need it see your details. No online system is completely secure, so please do not send us sensitive information such as full card numbers by email or message.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.